It is our duty to keep your workflow-supporting healthcare information systems fully operational at all times. All Chameleon customers have direct access to a locally operated 24/7 support service.

  • Call center – the single point of contact for all user issues
  • Preventive plans – executing pro-active and preventive measures to prevent problems before they arise
  • Site documentation – detailed and accurate charting and documentation of the customer’s installation
  • Disaster recovery (DR) procedures – building recovery programs using advanced tools
  • Control and supervision – providing the customer with tools to measure IT quality and SLA standings

Service Concept

In the framework of this service, Elad Health provides a comprehensive support package, covering all aspects of the system. The package includes maintenance and support of the Chameleon system.

Access numbers to the Help Desk:

Tel: +972(3)7693025
Tel: +972(3)7693004/5
Email: support@elad-health.com