It is our duty to keep your workflow-supporting healthcare information systems fully operational at all times. All Chameleon customers have direct access to a locally operated 24/7 support service.
- Call center – the single point of contact for all user issues
- Preventive plans – executing pro-active and preventive measures to prevent problems before they arise
- Site documentation – detailed and accurate charting and documentation of the customer’s installation
- Disaster recovery (DR) procedures – building recovery programs using advanced tools
- Control and supervision – providing the customer with tools to measure IT quality and SLA standings
In the framework of this service, Elad Health provides a comprehensive support package, covering all aspects of the system. The package includes maintenance and support of the Chameleon system.
Access numbers to the Help Desk: